AZRUT delivers quick-commerce with sub-30-minute delivery SLA across 3 cities.

Quick-Commerce Brand

ReactReact NativeNode.jsPostgreSQLRedisAWS
Quick-Commerce Brand

About Project

A regional operator needed real-time inventory, rider dispatch, and customer tracking for same-hour delivery. AZRUT built ordering apps, an ops dashboard, and logistics integrations built for sub-30-minute SLAs.

Project Details

Industry
Quick Commerce & Logistics
Duration
7 months
Team Size
9 Members
Location
Asia-Pacific
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Challenge

Manual dispatch and spreadsheet inventory could not hit promised delivery windows as order volume tripled. Riders missed handoffs, customers had no live tracking, and dark stores oversold SKUs nightly. The operator needed a platform that could coordinate inventory, routing, and notifications in real time.

Solution

AZRUT delivered customer ordering, picker and rider apps, and a control-tower dashboard. We integrated maps, SMS, and warehouse feeds, built SLA timers with escalation rules, and load-tested peak dinner windows before launching city by city with ops playbooks.

Service Provided

Platform architecture & SLA design
Customer ordering experience
Picker, rider & ops applications
Inventory & routing integrations
Real-time tracking & notifications
Load testing & city rollout
Operations support & tuning
Outcome

Final Outcome

The operator hit sub-30-minute delivery SLAs across three cities with live tracking and fewer oversells. Dispatch uses one control tower, customers see accurate ETAs, and dark stores restock from real-time inventory signals.

94%
On-time delivery
28 min
Avg. delivery time
-80%
Oversell incidents

Implementation Process

How do we Implement the Project?

The development sprints are the key to the success of the project. They are the milestones that we follow to ensure the project is on track and to the satisfaction of the client.

1
Month
  • Requirements Analysis & SLA Workflow Design
  • Defined city ops models, SLA tiers, inventory rules, and escalation paths with dispatch leads.
2
Month
  • Core Platform & Order Orchestration
  • Built order state machine, dark-store inventory sync, and APIs for apps and partner logistics.
3
Month
  • Customer App & Checkout
  • Shipped mobile ordering with live fees, slot promises, and payments tuned for repeat use.
4
Month
  • Picker, Rider & Control Tower
  • Delivered staff apps and a dashboard for assignments, exceptions, and live map visibility.
5
Month
  • Integrations & Notification Layer
  • Connected maps, SMS, webhooks, and warehouse feeds with retries and dead-letter handling.
6
Month
  • Load Testing & City Rollout
  • Simulated peak dinner load, launched three cities in waves, and trained hub managers on runbooks.
7
Month
  • Operations Support & Tuning
  • Provided live war-room support during rollout and tuned routing rules from SLA breach data.

Technology Stack

We Used Modern stack, maintainable architecture

We choose technology based on product needs, delivery speed, scalability, security, and maintainability

  • React
  • React Native
  • Node.Js
  • PostgreSQL
  • Redis
  • AWS
  • Google Maps

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STRATEGIC PARTNERS

Powering Innovation With Strategic Partnerships

AZRUT's strategic partnerships extend our ability to deliver exceptional results across industries. With access to thousands of certified, highly skilled professionals in recognized communities, we enhance client impact through deep expertise, agile execution, and a shared vision.

AWS

600+

Certified Professionals


Microsoft

400+

Certified Talent


GCP

200+

Certified Talent


Salesforce

100+

Certified Talent

AWS
Microsoft
Google Cloud
Salesforce
AWS
Microsoft
Google Cloud
Salesforce